UCaaS: Microsoft Teams
Microsoft Teams is a workstream collaboration tool bundled with Microsoft/Office 365 licensing. Its features include persistent individual/group instant messaging, presence, audio/web/video meetings, file sharing, and (optionally) Cloud PBX to replace or augment an existing phone system. Microsoft partners with a large ecosystem of service providers who offer multiple ways to enable PSTN dialing, as alternatives to the basic Calling Plans available directly from Microsoft.
To fill out the UCaaS form for Microsoft Teams:
Project Goals & Current Setup: Describe your goals for integrating Microsoft Teams as your telephony solution, including any existing technologies you plan to replace or integrate.
User Details: Enter the total number of users and common area phones that need PSTN capabilities within Teams.
Licensing and Handsets: Select your current Microsoft/Office 365 licenses and decide if you will reuse existing handsets, buy new Teams-certified handsets, or use the Teams software client only.
Compliance and Vendor Requirements: Choose required compliance standards and state if you must buy from specific vendors under government contracts.
Implementation Timing and Locations: Indicate when you plan to implement UCaaS and if you have international sites.
Disaster Recovery and Features: Select your disaster recovery strategy and the specific features needed, such as eFax, SMS, and call recording, noting the number of users for each.
Integration and Service Providers: Decide if you want to integrate line-of-business applications and if you are open to switching Microsoft Cloud Solution Providers.
Additional Options: Note any analog devices that need to be included and if you're considering a Virtual Desktop/Desktop as a Service solution.
Contact Center and Administration: Indicate if a new contact center solution is needed and provide your contact and company details.
Ensure all fields are filled according to your specific needs to tailor the UCaaS solution effectively for your organization.