Contact Center as a Service
Contact Center as a Service is a SaaS solution that replaces traditional brick-and-mortar call centers, allowing agents to work from any location. Additional benefits include built-in redundancy, flexibility, and scalability.
To set up a Contact Center as a Service (CCaaS), follow these steps:
Identify Your Needs: Determine why you need a new contact center. Common reasons include outdated systems, reliability issues, or cost concerns.
Choose the Current Solution: Indicate your current call/contact center solutions.
Specify Agent Information: Enter the total and concurrent number of agents, and the total number of supervisors required.
Select the Type of Contact Center: Choose between inbound, outbound, or both.
Monthly Call Volume: Provide the total minutes used per month.
Desired Voice Solution: Decide if you want a new CCaaS solution and whether it should integrate with existing systems.
Channels Used: Select communication methods like voice, chat, email, etc.
Required Features: Choose features necessary for your operations, such as call recording or agent scripting.
Compliance Standards: Select any compliance standards that apply to your operations.
AI Capabilities: If needed, indicate the type of AI support desired.
Additional Requirements: Provide any other relevant information to tailor the CCaaS to your needs.
This form allows you to customize your contact center solution, enhancing efficiency and compliance while aligning with your specific business requirements.