UCaaS
Unified Communications as a Service (UCaaS) is a managed PBX environment in the cloud that provides phone services to end users. It replaces on-prem PBXs as well as SIP, PRIs, and POTS lines.
To fill out the UCaaS form, follow these steps:
Service Consideration: Identify why you're exploring a new UCaaS solution by selecting the reasons that apply, such as system outages or cost issues. If your reason isn't listed, select 'Other' and provide details.
Current Setup: Check the type of current PBX systems in use and whether you'd like to stay with the same platform or move to a new one. Indicate if you want to reuse existing handsets.
User Information: Enter the total number of users, including remote or work-from-home employees.
Compliance: Choose the compliance standards relevant to your organization and describe any current compliance measures.
Contact Center: Indicate if you are interested in integrating a new contact center solution.
Application Integrations: Select any productivity solutions you need integrated with your UCaaS, such as Microsoft Teams or Salesforce.
Locations and Network: List domestic and international sites and describe your current and desired network setups.
Service Features: Select desired UCaaS features like call recording, efax, or international calling plans, and specify if you need branded calling.
Budget and Implementation: State your budget, the desired 'Go Live' date, and whether you require onsite implementation or training.
Administration: Provide your contact details, including name, title, company, and address.
This structured approach ensures you provide comprehensive information to configure the UCaaS solution tailored to your business needs.