Cloud phone, UCaaS, and contact center — on infrastructure Norvet installs
Broadvoice delivers hosted PBX, unified communications, omnichannel contact center, SIP trunking, SD-WAN failover, and business texting. Norvet quotes, provisions, and stays accountable — and handles the cabling the phones sit on.
- Replace aging on-premise PBX with a hosted cloud system
- Keep calling when your internet circuit fails — 4G LTE failover
- Contact center queues, IVR, and omnichannel — without per-seat pricing
- Native Microsoft Teams calling + Salesforce CRM integration
- One vendor for cabling and communications — no finger-pointing
On-premise phone systems are becoming a liability
Legacy PBX hardware goes end-of-life, requires on-site maintenance, and can’t follow your team when they work remotely or across multiple locations. Three patterns we see repeatedly with SMBs carrying aging phone infrastructure.
Hardware goes dark
End-of-sale PBX appliances stop receiving firmware updates. When a component fails, replacement parts become scarce and costly — or unavailable.
No failover
Traditional PBX tied to a single circuit means when that circuit goes down, your phones go down too. Customers can’t reach you; you can’t reach them.
Remote teams left out
On-premise systems were built for a single location. Remote and hybrid workers are patched in awkwardly — or work around the system entirely with personal phones.
The Broadvoice suite
A full cloud-communications stack — from a single hosted seat to an enterprise-scale omnichannel contact center. Norvet sources and provisions the right combination for your team.
b-hive UCaaS
Broadvoice’s hosted cloud PBX platform — voice, video, team messaging, presence, and voicemail in one subscription. Replace your on-premise system without buying new hardware. Mobile app and desktop softphone included.
b-hive Communicator
The desktop and mobile application layer of b-hive — softphone, chat, video meetings, and file sharing in one interface. Works on any device; no desk phone required.
b-hive Virtual Contact Center
Inbound queuing, IVR, call routing, and real-time supervisor dashboards — built into the b-hive platform. Purpose-built for small and mid-size teams that need contact-center features without a separate CCaaS contract.
GoContact CCaaS
Broadvoice’s all-in-one omnichannel contact center — voice, email, chat, SMS, and social channels in a single agent interface. Concurrent licensing (not per-seat) controls cost for teams with variable call patterns. Includes white-glove domestic implementation and a 90-day onboarding program.
SIP Trunks
Connect your existing on-premise PBX to Broadvoice’s cloud calling network without replacing the whole system. Keep your current hardware investment and benefit from cloud redundancy and failover.
SD-WAN + 4G LTE Failover
Broadvoice SD-WAN routes calling traffic intelligently across your available circuits. When the primary connection drops, 4G LTE failover takes over automatically — inbound calls still reach your team.
Bubble — Business Texting
Send and receive SMS campaigns and two-way conversational texts using a business number. Appointment reminders, promotions, service updates — handled from a business inbox, not a personal cell.
Works with the tools you use
Broadvoice connects to the platforms your team is already in. Norvet confirms integration scope during the quote conversation so there are no surprises at deployment.
Salesforce
Click-to-dial, screen pops on inbound calls, automatic call-activity logging to the CRM contact record.
Microsoft Teams
Native calling within Teams via Direct Routing — make and receive calls inside Teams without a separate phone app.
Azure AD / Entra ID
Single sign-on for Broadvoice via Azure AD SSO — one login for your Microsoft 365 environment and your phone system.
Other business apps
Broadvoice maintains a growing integration catalog. Tell us which platforms your team relies on and we confirm compatibility before quoting.
Who Broadvoice is a good fit for
Broadvoice works across a broad range of business sizes and verticals. These are the situations where Norvet recommends it most confidently.
Businesses replacing aging on-premise PBX
If your phone system is approaching end-of-life or you are paying high maintenance costs for aging hardware, b-hive UCaaS eliminates the appliance without disrupting your existing numbers.
Multi-location offices
A single Broadvoice account spans every location with consistent features — auto-attendants, extensions, and call routing that work the same way whether a caller reaches your main office or a satellite.
Teams running inbound queues or contact center workflows
b-hive Virtual Contact Center and GoContact CCaaS handle call queuing, IVR, skills-based routing, and agent dashboards. GoContact's concurrent licensing reduces cost for teams with variable call volume.
Hybrid and remote teams
b-hive Communicator works from any device — desktop, mobile, or desk phone. Remote workers get the same features as in-office staff without a VPN or special hardware.
Microsoft-centric organizations
If your team is already in Teams and you want to consolidate calling into that interface, Broadvoice Teams native calling + Azure AD SSO is a clean fit — no second app, no extra login.
Businesses where downtime on the phone costs revenue
Restaurants, medical practices, service businesses, and retailers that cannot miss a customer call benefit from 4G LTE failover — the phone system keeps running when the primary circuit fails.
Why source Broadvoice through Norvet
You can provision Broadvoice directly. Here is what changes when Norvet is in the middle.
Cabling and communications, one vendor
Norvet installs the Cat6 drops and network closet infrastructure the phones sit on. We then provision Broadvoice on top. No finger-pointing between your cabling vendor and your phone vendor when something goes wrong.
Stack-literate provisioning
We understand how your internet circuit, your switch, and your phone system interact. We configure each layer so they work together, not in conflict. If your internet circuit needs to be right-sized for voice traffic first, we tell you before the phones land.
Accountable point of contact
Broadvoice support, Norvet, and the underlying network are all your responsibility to coordinate when you buy direct. Sourcing through Norvet means one call when something is wrong — we triage across all three layers.
Anti-disruption approach
We do not rip out your existing infrastructure to fit Broadvoice. If your current PBX can be extended with SIP trunks, we recommend that. If a full migration makes more sense, we make that case with specifics — not a sales pitch.
Veteran-owned. Fully insured.
Norvet MSP is a USMC veteran-owned, SDVOSB-certified business. Government and municipal buyers can award contracts directly. Commercial buyers get a credentialed, accountable partner.
Atlanta-based, deploying nationally
Norvet operates from Atlanta and coordinates deployments through our field technician network. For multi-site rollouts, we bring the same provisioning standards to every location.
Frequently asked questions
Ready to replace your phone system with something that actually works?
Tell us your team size, your current setup, and the biggest pain point. We will scope the right Broadvoice configuration and quote it — no commitment required.